Your information, handled with care.

Information we collect

When you request a quote, call us, or use this website, we may collect the following information:

• Contact details - your name, phone number, and email address.
• Move details - addresses, dates, home or office size, and the services you ask about.
• Notes you share - anything you type into the quote form or tell our team.
• Usage data - basic technical information about how you reached and used the site, such as pages visited and the channel that brought you here.

How we use your information

We use the information you give us to:

• Prepare a written moving estimate and plan your move.
• Contact you about your request, booking, or move.
• Coordinate crews, building access, and logistics on move day.
• Improve our services and this website.
• Meet legal, insurance, and regulatory obligations, including California Bureau of Household Goods and Services requirements.

What we do not do

We do not sell your personal information. We do not share your details with third parties for their own marketing. Your information is used to plan and complete your move - nothing else.

When we share information

We share information only when it is needed to serve you:

• With our own crew members and coordinators working on your move.
• With service providers that help us operate, such as scheduling or communication tools, under obligations to protect your data.
• When the law requires it, or to protect the rights and safety of our customers, our team, and our business.

Cookies and analytics

This website uses basic analytics and attribution to understand which pages are useful and how visitors find us. You can disable cookies in your browser settings; the quote form and phone number will still work without them.

Data retention and security

We keep your information only as long as we need it to complete your move, handle follow-up questions, and meet record-keeping obligations. We apply reasonable technical and organizational measures to protect it from loss, misuse, or unauthorized access. No method of transmission over the internet is perfectly secure, but we treat your information the way we treat your belongings - carefully.

Your choices and rights

California residents have rights under state privacy law, including the right to know what personal information we hold, to request a copy, and to ask us to correct or delete it. To exercise any of these rights, contact us using the details below and we will respond within the time required by law.

Changes to this policy

If we update this policy, we will post the new version on this page with a revised date. Material changes will be noted clearly.

Contact us

Questions about this policy or your information? Reach us at:

Impel Moving, 580 California St, Suite 1655, San Francisco, CA 94104. Phone: 510-571-2080. Email: bayarea@impelmovers.com.